Refund policy

Payments & Deposits

• A 50% deposit of the total amount is required to confirm the order for delivery or pick-up.
• The remaining 50% must be paid at least one day before delivery.
• For pick-up orders, the full payment must be made at the time of pick-up.

Cancellation Policy

• Deposits are non-refundable.
• If an order with a paid deposit is not picked up within 30 days, it will be automatically canceled without a refund.

Return Policy

• Returns are accepted but subject to a 15% restocking fee.
• The item must be returned in the same condition as received (unused and unaltered).
• Returns must be made within 14 days of purchase.
• Shipping and labor handling fees are non-refundable.

Additional Terms

1. Order Modifications

• Any changes to an order (such as quantity, delivery date, or product type) must be requested at least 2 days before delivery or pick-up and are subject to availability.
• Price adjustments may apply depending on the changes requested.

2. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 48 hours of receiving your order.
• We will review the issue and, if applicable, provide a replacement or store credit (refunds are not issued for damaged or incorrect items).
• Photos of the item and packaging may be required for verification.

3. Non-Returnable Items

• Certain items may not be eligible for return, such as customized, perishable, or clearance items.

4. Late Pick-Up or Delivery Delays

• If you cannot pick up your order on the scheduled date, please inform us in advance. Orders not picked up within 30 days will be canceled with no refund.
• We are not responsible for delivery delays due to unforeseen circumstances (e.g., weather, courier issues).